HVAC Operations Manager

1 week ago


Lorton, Virginia, United States Southern Home Services LLC Full time

Company Overview:
Southern Home Services LLC is a leading provider of residential HVAC, plumbing, and electrical services. With a growing presence across the United States, we are committed to delivering exceptional customer experiences through our team of dedicated professionals.

Job Summary:
We are seeking an experienced HVAC Operations Manager to lead our service teams in providing top-notch service to our customers. As a key member of our management team, you will be responsible for driving revenue growth, enhancing customer satisfaction, and ensuring operational efficiency.

Key Responsibilities:
* Develop and implement strategies to drive revenue growth and improve customer satisfaction
* Evaluate and schedule service work to maximize profitability and operational efficiency
* Manage departmental budgets to ensure financial objectives are met
* Oversee the ordering and allocation of materials and equipment
* Schedule timely repairs and maintenance to reduce job completion delays
* Engage in research and contribute to marketing strategies to drive business growth
* Generate and review performance reports with management to monitor and improve departmental operations
* Track and measure inventory, tools, and vehicle usage to ensure accurate records and efficient resource management
* Instruct and guide crews on proper material use and ensure high-quality workmanship
* Review payroll records to verify accurate and timely technician compensation
* Ensure employees have access to necessary tools, which are well-maintained and ready for use
* Assist in the dispatching process to ensure the appropriate technician is assigned to each service request
* Address and resolve customer issues and complaints promptly to maintain high levels of customer satisfaction

Required Skills and Qualifications:
* 5+ years of hands-on experience in HVAC service, demonstrating deep industry knowledge and expertise
* Working knowledge of HVAC systems, gas piping, electricity, plumbing, and airflow
* Proven ability in supervision, with strong communication, computer, and mathematical skills to effectively manage and optimize operations
* A proactive and enthusiastic approach with a strong commitment to delivering high-quality work and maintaining a positive work environment
* Dedicated to providing outstanding customer service and ensuring client satisfaction
* Must possess a valid driver's license with at least 3 years of driving experience to fulfill job responsibilities and travel to various locations as needed

Benefits:
* Estimated Salary: $85,000 - $110,000 per year, depending on experience
* Reliable, Year-Round Work
* Weekly Paychecks
* Paid Time Off and Paid Holidays
* Comprehensive Medical, Dental, and Vision Benefits
* Health savings accounting
* Flexible spending account
* Growth Opportunities
* Employee discounts
* Company paid short-term life insurance
* Life insurance
* Company vehicle



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