Information Center Representative

7 days ago


Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time
Job Summary

The Information Center Representative position provides critical support to the College's Information Center, serving as the primary point of contact for students, faculty, and staff. This role requires exceptional customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide timely and accurate responses to inquiries from students, faculty, and staff via phone, email, and in-person.
  • Assist with scheduling placement tests and registration sessions, utilizing the College's enterprise-wide system (Banner) and customer relationship management (CRM) system.
  • Remain knowledgeable of College processes and procedures, resolving basic questions and/or problems regarding admissions, financial aid, registration, and related academic support services.
  • Deliver exceptional quality customer service, adhering to established benchmarks for calls answered compared to calls presented.
  • Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
Requirements
  • A high school diploma or equivalent required.
  • At least one year of work experience in a call center, help desk, or information center required.
  • Ability to work in a quality-controlled, performance-measured work environment required.
  • Demonstrated ability to handle multiple tasks simultaneously required.
  • Ability to communicate well both verbally and in writing required.
Preferred Qualifications
  • Associates degree preferred.
  • Related work experience providing customer service to students in a higher education setting via telephone, electronic communications, and face-to-face strongly preferred.
  • Bilingual or multilingual capabilities strongly preferred.


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