Customer Service Representative

20 hours ago


Philadelphia, Pennsylvania, United States Inkspirenize Full time

{"Job Title": "Customer Service Representative", "Location": "Philadelphia, PA", "Job Type": "Full-time", "Job Summary": "We are seeking a dedicated and friendly Customer Service Representative to provide excellent customer service over the phone, resolving inquiries, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate will act as the first point of contact for customers and represent the company in a professional and courteous manner.", "Key Responsibilities": ["Answer incoming customer calls promptly and professionally.", "Respond to customer inquiries, complaints, and requests with accurate information.", "Provide product or service information to customers.", "Follow call center scripts and guidelines to handle a variety of topics.", "Maintain customer records and document all interactions in the system.", "Direct customers to the appropriate department when necessary.", "Collaborate with team members to meet service level objectives.", "Escalate complex issues to supervisors or higher-level support as needed.", "Handle sensitive and confidential information with discretion.", "Ensure customer satisfaction by providing timely and effective responses."]}



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