Healthcare Access Supervisor

2 weeks ago

New Orleans, Louisiana, United States LCMC Health Corporate Full time

Position Overview

Your role transcends traditional job expectations.

Your Daily Responsibilities

Ensure the accuracy of patient account details and uphold the integrity of patient information:

  • Oversee all patient access operations generally and monitor individual staff performance to guarantee adherence to departmental policies and procedures.
  • Manage critical revenue cycle performance queues that influence claims processing.
  • Act as a support resource for Patient Access personnel as required to maintain seamless business operations.

Execute administrative tasks promptly and precisely:

  • Demonstrate responsibility in managing resources effectively by completing tasks on schedule and utilizing supplies appropriately.
  • Prioritize the needs of both internal and external stakeholders.
  • Review staff outputs, ensuring quality, meeting deadlines, and compliance with the organization's standard operating procedures. Conduct audits for insurance adherence.
  • Engage in staff recruitment, scheduling, and performance evaluations.
  • Maintain communication with leadership regarding any significant issues that may impact patient satisfaction, service timeliness, or reimbursement processes.

Oversee training and compliance requirements along with necessary audits, reviews, and assessments:

  • Guide teams and individuals towards key priorities, clarifying roles and responsibilities.
  • Coordinate resources to achieve objectives, cascading goals to staff's annual performance targets.
  • Stay informed about changes mandated by governmental and commercial payers, as well as federal and state regulations affecting healthcare.

Manage staff performance and departmental metrics:

  • Accurately evaluate employee strengths and needs, providing timely feedback and constructive coaching.
  • Offer challenging assignments and development opportunities, ensuring metric-based goals are achieved or surpassed.

Monitor and manage patient flow in assigned areas to identify improvement opportunities:

  • Provide on-the-job training for Patient Access Representatives.
  • Address escalated patient and account concerns.
  • Participate in ongoing process enhancement initiatives.
  • Direct and coordinate all check-in, check-out, and financial service activities within the department.

Perform additional duties as assigned efficiently:

  • Engage in departmental meetings and continuing education training.
  • Provide insights to management on process improvement possibilities.

Essential Qualifications

Minimum Requirements:

  • High school diploma or equivalent.
  • A minimum of 5 years of cumulative experience, including insurance and authorization expertise in a leadership capacity. This managerial role will collaborate closely with the team, providers, and clinical leadership regarding surgery, testing, and chemotherapy/infusion authorizations.

Work Schedule: Days (United States of America)

About LCMC Health

Our organization is a community-focused entity. Our personnel are the driving force behind delivering exceptional healthcare. While our roots are deeply embedded in New Orleans, our outreach extends to fulfill our mission of providing the highest quality care to every individual and community in Louisiana and beyond, infusing a bit more heart and soul into healthcare along the way. Our culture is built on celebrating authenticity, originality, equity, inclusion, and a welcoming attitude.

Your Values

  • Deliver healthcare with compassion.
  • Bring joy to people's lives.
  • Infuse love into your work.
  • Be genuine and empathetic.
  • Incorporate a unique touch into everything you do.
  • Focus on individualized care rather than a one-size-fits-all approach.
  • Identify opportunities instead of obstacles – perspective is key.
  • Support diverse ideas and each other.
  • Embrace your individuality – we celebrate it.

Inclusivity Statement

LCMC Health is an equal opportunity employer. All qualified candidates receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Note: This job summary is intended to outline the general nature and level of work performed by individuals in this position. It is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to modify responsibilities as necessary to meet organizational needs.

Attention to Detail

1. To begin, please take your time to thoroughly and accurately complete the employment application. Incomplete applications may be delayed or eliminated due to missing information.

2. To ensure quality care and service, we may utilize information from your application to verify your previous employment and background.

3. To keep our career applications current, applications become inactive after 6 months, necessitating a new application for employment.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your legal right to work in the United States.

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