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Healthcare Access Supervisor
2 months ago
Position Overview
Your role transcends traditional job expectations.
Your Daily Responsibilities
Ensure the accuracy of patient account details and uphold the integrity of patient information:
- Oversees all patient access workflows and evaluates individual performance to guarantee adherence to departmental policies and procedures.
- Manages critical revenue cycle performance queues that affect claims processing.
- Acts as a support resource for Patient Access personnel as required to maintain seamless operations.
Fulfill administrative duties promptly and accurately:
- Demonstrates responsibility in managing resources by completing tasks on schedule and utilizing supplies appropriately.
- Prioritizes the needs of both internal and external stakeholders.
- Reviews staff outputs, ensuring quality, meeting deadlines, and compliance with the organization's standard operating procedures. Conducts audits for insurance adherence.
- Participates in recruitment, scheduling, and performance evaluation of staff.
- Maintains communication with leadership regarding any significant issues that may impact patient satisfaction, service timeliness, or reimbursement processes.
Oversee training and compliance requirements, including audits and assessments:
- Guides teams towards priority objectives, clarifying roles and responsibilities.
- Coordinates resources to achieve goals, translating them into annual objectives for staff.
- Stays informed on changes from governmental and commercial payers, as well as federal and state regulations affecting healthcare.
Evaluate staff performance and departmental metrics:
- Accurately identifies employee strengths and areas for improvement, providing timely feedback and constructive coaching.
- Offers challenging assignments and development opportunities, ensuring metric-based goals are achieved or surpassed.
Monitor and manage patient flow in assigned areas to identify improvement opportunities:
- Provides on-the-job training for Patient Access Representatives.
- Addresses escalated patient and account concerns.
- Engages in continuous process enhancement initiatives.
- Directs and coordinates all check-in, check-out, and financial service operations within the department.
Effectively manage additional assigned responsibilities:
- Participates in departmental meetings and continuing education training.
- Offers feedback to management on opportunities for process improvements.
Essential Qualifications
Minimum Requirements:
- High school diploma or equivalent.
- A minimum of 5 years of experience in insurance and authorization, with prior leadership responsibilities. This managerial role will collaborate closely with teams, providers, and clinical leadership regarding surgery, testing, and chemotherapy/infusion authorizations.
Work Schedule: Days
About LCMC Health:
We are a community-focused organization dedicated to providing exceptional care. Our mission is to deliver the highest quality healthcare to every individual and community we serve, fostering a culture of authenticity, equity, and inclusion.
Your Commitment:
- Deliver compassionate healthcare.
- Encourage positivity and smiles.
- Infuse love into your work.
- Be genuine and compassionate.
- Embrace unique care approaches.
- Identify opportunities rather than obstacles.
- Support diverse ideas and perspectives.
- Celebrate individuality.
We welcome you.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job summary outlines the general nature and level of work performed by individuals in this role. It is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to modify responsibilities as necessary to meet organizational needs.
Application Guidance:
- Take your time to complete the application thoroughly to avoid delays.
- We may verify your previous employment and background to ensure quality care and service.
- Applications become inactive after 6 months, requiring a new submission.
- Proof of citizenship or immigration status will be required to verify your right to work in the United States.
