Cloud Solutions Technical Consultant

2 weeks ago


Santa Monica, California, United States Amazon Full time

Job Overview:
As a pivotal member of the AWS team, you will engage with our esteemed clients, providing expert guidance and support in navigating the complexities of cloud technologies. Your role as a Technical Account Manager will place you at the forefront of customer interactions, ensuring their operational success in utilizing AWS Cloud services.

Key Responsibilities:
In this dynamic position, you will:

  1. Utilize cutting-edge cloud technologies to address customer needs.
  2. Collaborate with leading experts in the technology sector globally.
  3. Tackle intricate customer challenges that span various AWS services.
  4. Employ advanced troubleshooting methodologies to craft tailored solutions.
  5. Partner with AWS subject matter experts to replicate and resolve client issues.
  6. Create educational content such as tutorials and technical articles for the community.
  7. Leverage your extensive support experience to provide constructive feedback for service enhancements.
  8. Lead initiatives aimed at refining support processes and improving customer experiences.
  9. Assist in the design and architecture of AWS and hybrid cloud solutions.
  10. Guide enterprises in establishing effective IT and business processes for cloud integration.
  11. Be available outside of standard hours to manage urgent customer concerns.

Basic Qualifications:
To be considered for this role, candidates must possess:

  1. A Bachelor's Degree in Computer Science, IT, Mathematics, or a related field, or equivalent professional experience.
  2. Over 10 years of hands-on experience in Infrastructure, Systems Administration, Networking, DevOps, or Application Development within distributed systems.
  3. Proven experience in a customer-facing technical lead role, demonstrating strong communication skills.
  4. The ability to juggle multiple projects in a fast-paced environment.
  5. Willingness to travel to client locations as necessary.

Preferred Qualifications:
Ideal candidates will have:

  1. Advanced expertise in areas such as Software Development, Content Delivery Networks, Automation, Database Architecture, Cloud Migrations, Networking, IT Security, and Big Data technologies.
  2. Experience in a 24/7 operational support environment.
  3. Familiarity with AWS Cloud services or similar cloud solutions.

Amazon is committed to fostering a diverse and inclusive workplace. We are an Equal Opportunity Employer.



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