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Cloud Solutions Technical Manager

2 months ago

Santa Monica, California, United States Amazon Full time

Job Overview:
As a vital member of the AWS team, you will play a crucial role in providing exceptional technical guidance to our esteemed clients. Your expertise will help organizations transition their operations to the cloud seamlessly, ensuring they leverage the full potential of AWS services.

Key Responsibilities:
In this dynamic position, you will:

  1. Engage with cutting-edge Cloud technologies daily.
  2. Collaborate with top technologists globally.
  3. Tackle complex customer challenges across various AWS services.
  4. Utilize advanced troubleshooting methods to deliver tailored solutions.
  5. Work alongside AWS Cloud experts to replicate and resolve client issues.
  6. Create informative tutorials, how-to videos, and technical articles for our customer community.
  7. Use your extensive support experience to provide insights to internal teams for service enhancement.
  8. Lead initiatives aimed at improving support processes and enhancing the technical support experience for our clients.
  9. Assist in the design and architecture of AWS and hybrid cloud solutions.
  10. Guide enterprises in defining effective IT and business processes for cloud implementations.
  11. Be available outside standard hours to manage urgent client issues as necessary.

Basic Qualifications:
To be successful in this role, you should possess:

  1. A Bachelor's Degree in Computer Science, IT, Mathematics, or a related field, or equivalent professional experience.
  2. Over 10 years of practical experience in Infrastructure, Troubleshooting, Systems Administration, Networking, DevOps, or Applications Development within distributed systems.
  3. Experience as a technical lead in external enterprise customer interactions, with strong communication skills for both large and small audiences.
  4. The ability to juggle multiple tasks and projects in a fast-paced environment.
  5. Willingness to travel to client locations as required.

Preferred Qualifications:
Ideal candidates will have:

  1. Advanced knowledge in areas such as Software Design, Content Distribution, Scripting, Database Architecture, Cloud Architecture, Cloud Migrations, Networking, IT Security, Big Data, and Operations Management.
  2. Experience in a 24/7 operational services or support setting.
  3. Familiarity with AWS Cloud services and/or other cloud solutions.

Amazon is committed to a diverse and inclusive workplace. We are an Equal Opportunity Employer.