Customer Service Representative

4 weeks ago


Miami FL USA, United States Dept Off Street Parking Full time
Job Summary

We are seeking a highly organized and customer-focused Receptionist to join our team at the Department of Off-Street Parking. The successful candidate will provide exceptional customer service, manage administrative tasks, and support the operations division.

Key Responsibilities
  • Provide excellent customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage and distribute mail, packages, and other correspondence to various departments.
  • Process and approve service requests, create and log residential and monthly permit zones, and complete customer refund requests.
  • Assist with community and special events, disseminate information to customers via email, and perform other administrative tasks as assigned.
Requirements
  • One year or more experience as a receptionist or front desk associate, with multi-extension telephone experience.
  • High school diploma or equivalent.
  • Administrative office experience, with intermediate MS Word and Excel skills.
  • Ability to multitask, communicate effectively in English and Spanish, and work flexible hours, including mornings and evenings.
Working Conditions

The work environment is a combination of field and office work, requiring the use of sensory skills to effectively communicate and interact with others. The physical demands of the job include occasional lifting of 10-20 pounds and working in a typical office setting.

Miami Parking Authority is an equal opportunity employer and welcomes applications from diverse candidates. Preference will be given to eligible veterans and spouses of veterans.



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