Wine Retail Specialist

2 weeks ago


New York County New York, United States Eataly North America Full time

Position Overview
The Wine Retail Specialist plays a crucial role in enhancing the shopping experience for customers by assisting them throughout their visit. This includes guiding customers to various products, ensuring accessibility to items, and providing recommendations.

Key Responsibilities
- Deliver exceptional, friendly, and efficient customer service.
- Share knowledge about Italian wines, beers, and other beverages available.
- Manage the receipt and stocking of wine and related merchandise, including invoice reviews.
- Maintain merchandise presentation through rotation, facing, and replenishment.
- Conduct wine education classes under the supervision of the Beverage Director, including:
1. Preparing the classroom environment by setting up tables and gathering necessary materials.
2. Welcoming guests and introducing the class.
3. Pouring wine and discussing flavor profiles, pairing suggestions, and winery backgrounds.
4. Cleaning up after each session.
- Perform additional tasks as assigned.



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