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Hotel Operations Director
2 months ago
HHM Hotels is seeking an experienced and dynamic General Manager to lead and oversee all aspects of operations at our well-appointed property.
Key Responsibilities- Leadership and Management
- Recruit, train, and develop a high-performing team of hotel staff.
- Establish and maintain a positive and productive work environment.
- Hotel Operations
- Oversee daily hotel operations, including front desk, housekeeping, and food and beverage services.
- Monitor and control hotel expenses, ensuring profitability and efficiency.
- Sales and Marketing
- Develop and implement sales and marketing strategies to increase revenue and occupancy.
- Collaborate with the sales team to identify and pursue new business opportunities.
- Guest Services
- Ensure exceptional guest experiences through prompt and courteous service.
- Address guest complaints and concerns in a professional and timely manner.
- Quality Assurance
- Monitor and maintain high standards of quality and cleanliness throughout the hotel.
- Conduct regular audits to ensure compliance with company policies and procedures.
- Community Involvement
- Participate in local community events and activities to promote the hotel and build relationships with local businesses and residents.
- Education
- Associate or Bachelor's Degree in Business, Hospitality, or a related field.
- Experience
- Previous hotel management experience required.
