Hotel Operations Manager
1 week ago
Job Summary
The Assistant General Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring that all departments are running smoothly and efficiently. This includes managing the hotel's revenue, controlling costs, and maintaining high levels of guest satisfaction.
Key Responsibilities
- Develop and implement strategies to increase hotel revenue and improve profitability.
- Manage the hotel's budget and ensure that all expenses are within approved limits.
- Oversee the training and development of hotel staff, ensuring that they have the skills and knowledge needed to provide excellent service to guests.
- Conduct regular inspections of the hotel's facilities and amenities to ensure that they are clean, well-maintained, and meet the hotel's high standards.
- Develop and maintain relationships with key stakeholders, including guests, employees, and local business partners.
- Ensure that all hotel policies and procedures are followed, and that all employees are aware of their responsibilities and expectations.
- Participate in the development and implementation of the hotel's business plan, including setting goals and objectives and monitoring progress.
- Perform other duties as required by the General Manager or Regional Director of Operations.
Requirements
- At least 5-6 years of progressive experience in a hotel, with a strong background in operations and management.
- Bachelor's degree in a related field, such as hospitality or business administration.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, employees, and other stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- High school diploma or equivalent required; Bachelor's degree preferred.
Benefits
- Competitive salary and benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Free parking and on-site fitness center.
- Discounts on hotel stays and other Highgate properties.
- Opportunities for professional growth and development.
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