Hotel Operations Manager

3 weeks ago

Los Angeles, California, United States LineLA corp Full time
Job Overview

The General Manager is responsible for overseeing the day-to-day operations of the hotel, including Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives, and achieve and maintain superior financial results while fostering a guest-focused environment.

Key Responsibilities
  • Administrative: Serve as the liaison between the property and the Managing Director, manage expenditures from the Annual Operating Budget and Capital Reserve Budget, and monitor and manage guest billing and collection procedures.
  • Communication: Communicate effectively and collaboratively with intercompany support teams, communicate and interact with each employee, guest, investor, and hotel management team member with courtesy, dignity, and respect, and ensure all calls are answered in a courteous and professional manner.
  • People: Responsible for interviewing, selecting, training, guiding, and managing employees, ensure company recruiting and onboarding procedures are adhered to, and maintain an increased awareness of safety issues.
  • Operations: Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures, have a thorough understanding of the maintenance of the property, and oversee maintenance of property exteriors and public spaces.
Requirements
  • At least five (5) years' experience as hotel General Manager or relevant position required
  • Experience in LA metro area market required
  • Hotel union experience is required
  • Bachelor's degree preferred
  • Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
  • Ability to work with PMS and POS software
  • Outstanding communication and interpersonal skills
  • Excellent reading, writing, and oral proficiency in the English Language
  • Excellent organizational and time management skills
  • Excellent attention to detail
  • Financial Management
  • Performance Management
  • Business Acumen
  • Ethical Conduct
  • Ability to multitask
  • Work well under pressure, be a team player

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand:

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

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