Hotel Operations Manager

4 days ago


Los Angeles, California, United States Heritage Hotel Group Full time
Hotel General Manager

Heritage Hotel Group is seeking a seasoned Hotel General Manager to lead our hotel operations in Commerce, CA. As a key member of our team, you will be responsible for shaping the guest experience, managing a dedicated staff, and driving financial success.

Key Responsibilities:
  • Anticipate and exceed owner expectations by meeting key performance indicators, including profitability, REVPAR, and total revenue.
  • Monitor customer service levels and provide guidance to employees on effective customer interaction.
  • Keep owners and corporate staff informed of developments and request assistance as needed.
  • Schedule management personnel and maintain labor cost objectives.
  • Establish and implement operating capital budgets to achieve profitability objectives.
  • Monitor actual operating results and forecasts against budget, adjusting marketing and sales strategies as necessary.
  • Determine and communicate performance standards to associates, evaluating employee performance and recommending salary increases.
Requirements:
  • Minimum 2 years of hotel management experience, with a focus on operations and hospitality.
  • Strong leadership, team management, and conflict resolution skills.
  • Cost control and budgeting experience.
  • Excellent communication and interpersonal skills.
  • Customer service and guest relations skills.
  • Sales and marketing knowledge.
  • Problem-solving and decision-making abilities.
  • Bachelor's degree in hospitality management, business administration, or a related field (preferred).
Benefits:
  • 401(k) matching.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Employee discounts.
  • Paid time off.
  • Quarterly incentive program.


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