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Hotel Operations Manager
1 month ago
Heritage Hotel Group is seeking a seasoned Hotel General Manager to lead our hotel operations in Commerce, CA. As a key member of our team, you will be responsible for shaping the guest experience, managing a dedicated staff, and driving financial success.
Key Responsibilities:- Anticipate and exceed owner expectations by meeting key performance indicators, including profitability, REVPAR, and total revenue.
- Monitor customer service levels and provide guidance to employees on effective customer interaction.
- Keep owners and corporate staff informed of developments and request assistance as needed.
- Schedule management personnel and maintain labor cost objectives.
- Establish and implement operating capital budgets to achieve profitability objectives.
- Monitor actual operating results and forecasts against budget, adjusting marketing and sales strategies as necessary.
- Determine and communicate performance standards to associates, evaluating employee performance and recommending salary increases.
- Minimum 2 years of hotel management experience, with a focus on operations and hospitality.
- Strong leadership, team management, and conflict resolution skills.
- Cost control and budgeting experience.
- Excellent communication and interpersonal skills.
- Customer service and guest relations skills.
- Sales and marketing knowledge.
- Problem-solving and decision-making abilities.
- Bachelor's degree in hospitality management, business administration, or a related field (preferred).
- 401(k) matching.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Employee discounts.
- Paid time off.
- Quarterly incentive program.
