Customer Service Manager

4 days ago


Hartford, Connecticut, United States Holt Dynamics Full time

We are seeking a skilled Customer Service Manager to oversee a team of dedicated customer service associates at Holt Dynamics. This role offers a unique opportunity to combine your exceptional client service skills with management experience.

Responsibilities:

  • Provide exceptional support and build strong relationships with valued clients.
  • Understand clients' needs, requirements, and objectives, and proactively offer customized solutions to meet their expectations.
  • Lead and manage a team of customer service associates, providing guidance, coaching, and support to ensure service excellence.
  • Conduct performance evaluations, set goals, and develop training programs to enhance the team's skills and productivity.
  • Collaborate with cross-functional teams to ensure seamless service delivery, resolve client issues, and exceed customer satisfaction goals.
  • Develop and maintain client service standards, policies, and procedures to ensure consistency and continuous improvement.
  • Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and contribute to business growth strategies.
  • Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction.
  • Foster a positive and collaborative team culture, promoting a customer-centric mindset and driving employee engagement.


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