Customer Service Representative

2 weeks ago


Hartford, Connecticut, United States Global Channel Management Full time
About the Job

Global Channel Management is seeking a skilled Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Act as the initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
  • Provide one-to-one telephone contact with consumers and providers.
  • Assist with password resets.
  • Accurately respond to incoming calls received by the call center.
  • Accurately document all interactions with consumers.
Requirements
  • Must be able to pass a 27-30 wpm typing test.
  • Must be able to pass a customer service assessment.
  • Must be able to successfully pass a criminal background check and drug test.
  • Can navigate multiple applications and research solutions with ease.
  • Love helping people and guiding them to the best solution for their issue.
  • Are excited by innovative technology.
  • Provide calm conflict resolution and problem solving for frustrated customers.
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.


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