Customer Service Representative
3 weeks ago
Conduent is seeking a highly skilled Customer Service Representative to join our team in the KanCare Clearinghouse Program. As a CSR, you will be responsible for providing exceptional customer service to our clients, gathering thorough documentation, and entering information into various systems.
Key Responsibilities:
- Provide quality customer service to clients, responding to calls, emails, and other inquiries in a courteous and professional manner.
- Gather and document client information, ensuring accuracy and completeness.
- Enter client information into various systems, maintaining up-to-date knowledge of regulations, policies, and guidelines.
- Participate in training and professional development to enhance skills and knowledge.
- Work collaboratively with team members to achieve program goals and objectives.
Requirements:
- High school diploma or equivalent required; post-secondary education preferred.
- Minimum of six months experience in Kansas Family Medical eligibility and customer service.
- Strong computer skills, with ability to maneuver in complex software systems.
- Intermediate level of skill with MS Office, Outlook, and Internet usage.
Preferred Qualifications:
- Knowledge of Medicaid and managed care programs.
- Active listening skills, customer-oriented, and ability to adapt/respond to different types of characters.
- Excellent data entry skills, with ability to type 28-30 minutes per minute accurately.
Benefits:
- Competitive hourly rate of $16.25 (bilingual: $16.75).
- Opportunity to work in a dynamic and growing company.
- Professional development and training opportunities.
- Collaborative and supportive work environment.
Equal Opportunity Employer:
Conduent is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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