Corporate Account Manager

3 days ago

New York, New York, United States AlphaSense, Inc. Full time
About the Role:

The Account Manager, Corporate role at AlphaSense, Inc. is a key position that requires developing three-dimensional relationships with customers and key stakeholders to effectively retain and grow our customer base. As our Corporate clients' main point of contact, you will serve for inbound queries, outbound engagement, relationship updates, and renewal discussions. You'll need to be versatile, working with a variety of clients across all industries and verticals. In this role, you'll collaborate with account executives to identify new business opportunities to help expand our footprint within each client account. While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing, and sales teams in order to maximize the effectiveness of our business' strategy and communication.

About You:
  • You have at least 3 years of Account Management experience.
  • You are relationship-driven, with a strong ability to develop instant rapport with new people and demonstrated success at managing and growing relationships within Fortune 1000 clients.
  • You are a subject matter expert, exceling at what you do and knowing how to succeed within your role, including both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics.
  • You are energetic and creative, possessing a natural intellectual curiosity with the ability to learn and adapt quickly.
  • You understand our business, including best practices for client engagement within a SaaS environment.
  • You are committed to delivering results, setting the example for grit, work ethic, initiative, enthusiasm, and commitment amongst your peers.
  • You are a strong communicator, regularly engaging with anyone from an Analyst to a C-level executive, requiring exceptional oral, written, and presentation skills to distill and explain complex issues in simple terms.
Responsibilities:
  • Maximize retention rate across the book of business.
  • Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly, and annual revenue goals.
  • Identify revenue at risk in order to best position the company to prevent churn.
  • Forecast retention rates.
  • Collaborate with Account Executives to identify growth opportunities within the book of business.
  • Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively communicate with users, communicate with decision makers, identify white space, partner with AE to craft most compelling messaging to prospective users.
  • Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor.
  • Hold Business Reviews with key stakeholders.
  • Plan and execute new user onboarding and training initiatives.
  • Consistent proactive outreach with material and information that's relevant for our user base.
  • Serve as our boots on the ground and physical presence within each client.
  • Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense.
  • Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts.

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