Accounts Receivable Specialist
2 weeks ago
The Accounts Receivable Coordinator plays a vital role in the financial operations of DVL Group, Inc. This position is responsible for handling cash application, working closely with the Accounting Team and Sales Department to resolve account discrepancies, and ensuring timely collections.
Key Responsibilities- Responsible for assigned customer Accounts Receivable collections
- Notation of all collection efforts in the current accounting system
- Prepare, post, verify, and record customer payments and transactions related to AR
- Send invoices and/or statements to customers when required
- Execute credit checks for all offices and set up new customers
- Manage customer setups including assisting in completing customer forms
- Executing the release of lien waivers
- Determine amounts to be written off and notifies the appropriate contact to write-off
- Communicate with collection companies
- Identify when refunds are required and appropriately gathers information for refund process
- Follow escalation policy when amounts are past due
- Responsible for accessing portals for certain clients to determine pay date
- Monitor AR email inbox and resolve any issues address any issues, ie forward Purchase Orders to correct party, provide requested statements, address new customer set up requests, update customer accounts
- Responsible for customer credit card processing
- Resolve billing issues with relevant department
- Process credit card payments received
- Resolve billing and customer credit issues with relevant department
- Send statements to salespeople/customers showing amounts due. Update Credit Applications when needed w/management approval and distribute to coordinators and sales staff
- Maintain up to date information in customer accounts
- Send all tax related questions to inhouse tax lead
- Associate or Bachelor's degree in Accounting or similar degree
- At least 3 years of recent and relevant accounting experience
- Proficient in Microsoft Office Suite, especially Excel and accounting software programs
- Excellent customer service skills
- Professional phone etiquette
- Excellent verbal and written communication skills
- Ability to operate related office equipment, such as a computer and copier
- Ability to work independently and in a fast-paced environment
- Ability to anticipate work needs and interact professionally with customers and coworkers
- Excellent organizational skills and attention to detail
- If not licensed able to obtain notary license on commencement of position
- Mathematical Skills
- Customer Orientation
- Problem Solving
- Productivity
- Teamwork
- Interpersonal Skills
- Employee Stock Ownership Plan (ESOP)
- 401(k) Retirement Program and Company Match
- Medical & Prescription Drug
- Dental
- Voluntary Vision
- 15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year
- FREE Short & Long-Term Disability
- FREE Basic Life/AD&D
- Voluntary Supplemental Life insurance
- Flexible Spending Accounts (Health Care and Dependent Care)
- Employee Assistance Program
- Health Advocate
- Tuition Reimbursement
- Safety: The safety of our associates, customers, and partners is part of the DVL culture and a Core Value.
- Caring: We care about the success of our customers, our partners, our associates, and our company.
- Collaboration: Working with the team to achieve the best outcome, which is critical to our success.
- Creativity: Being creative with ideas to improve the way we do things.
- Integrity: We are not afraid to do the right thing.
- Professionalism: Professional behavior is a cornerstone of our business.
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