Customer Service Representative
2 months ago
CarMax is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Service Department, you will be responsible for delivering exceptional customer service by supporting our customers on the phone and in person before, during, and after service/repair processes.
Key Responsibilities- Customer Service: Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
- Support the Service Department: Assist Customer Advisors/Service Consultants with customers when needed, answer basic service department questions, schedule service appointments, and route customers' calls.
- Communication: Provide written messages to the responsible party in a timely manner, complete reminder calls for customers scheduled for an appointment, and assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
- Documentation: File repair orders and all supporting documentation daily, and audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
- Compliance: Ensure the loaner log and dealer tags are always in compliance with audit requirements.
- Accountability: Accountable to Associate 1 Competency Model.
- Interpersonal and Communication Skills: Demonstrate exceptional interpersonal, communication, and customer service skills, and demonstrate exceptional telephone etiquette and active listening skills.
- Computer Skills: Execute Retail Service Standardized Work, provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes, and maintain or exceed the CarMax guidelines for customer satisfaction.
- Education and Experience: Read, interpret, and transcribe data in order to maintain proper records, and possess intermediate computer skills including spreadsheet knowledge.
CarMax is an innovative company that disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. We are a nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
-
Customer Service Representative
4 weeks ago
Gilbert, Arizona, United States Gilbert Unified School Full timeJob Title: Customer Service RepresentativeJoin Gilbert Unified School District as a Customer Service Representative and play a vital role in providing exceptional support to our community.Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for...
-
Customer Service Representative
3 weeks ago
Gilbert, Arizona, United States Scrapbook Full time{"title": "Customer Service Representative", "description": "Join Our Team as a Customer Service RepresentativeAt Scrapbook.com, we're passionate about empowering beautiful, meaningful, handmade creation. As a Customer Service Representative, you'll play a vital role in ensuring our customers have inspiring and delightful shopping experiences.Key...
-
Customer Service Representative
1 month ago
Gilbert, Arizona, United States Circle K Full timeCustomer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service,...
-
Customer Service Representative
1 month ago
Gilbert, Arizona, United States U-Haul Full timeCustomer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul...
-
Customer Service Representative
1 week ago
Gilbert, Arizona, United States Domino's Franchise Full timeJob Description:As a Customer Service Representative at Domino's, you are the face of our brand. Your contact with every customer plays a crucial role in creating smiles and making lives easier.Key Responsibilities:Provide a fun, happy, and exciting environment for our customers while taking orders.Uphold and represent a rock-solid brand image.Get into the...
-
Customer Service Representative
2 weeks ago
Gilbert, Arizona, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer complaints in a professional and courteous manner.Key...
-
Customer Service Representative
4 weeks ago
Gilbert, Arizona, United States Domino's Pizza LLC Full timeAbout Domino's Pizza LLCNo one likes being bored at work, which is why a Domino's job is all about having fun. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time.Job DescriptionAs a Customer Service Representative (CSR), you are the first and sometimes the only impression...
-
Customer Service Representative
4 weeks ago
Gilbert, Arizona, United States Farmers Insurance - Gilbert AZ Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Farmers Insurance - Gilbert AZ. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences by responding to customer inquiries and resolving policy-related issues.Key ResponsibilitiesProvide timely and...
-
Customer Service Representative
4 weeks ago
Gilbert, Arizona, United States Staff My Agency Full time{"title": "Customer Service Representative", "description": "At Staff My Agency, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences by responding to customer inquiries and resolving policy-related questions. Your...
-
Customer Service Representative
2 days ago
Gilbert, Arizona, United States Pool Service LLC Full timeJob DescriptionJob Title: Customer Service RepresentativeCompany: Pool Service LLCKey ResponsibilitiesEagerly greet walk-in and phone customers, and listen to understand their needs and challenges.Treat customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more...
-
Customer Service Representative
1 week ago
Gilbert, Arizona, United States Sherwin-Williams Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a high level of product...
-
Customer Service Representative
2 weeks ago
Gilbert, Arizona, United States Circle K Full timeCustomer Service Representative Job DescriptionWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Gilbert, Arizona, United States U-Haul Full timeJob Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to customers and ensuring their needs are met. You will work closely with a supportive team to provide a positive experience for customers, inspect and maintain equipment, and...
-
Customer Service Representative
2 weeks ago
Gilbert, Arizona, United States Circle K Full timeCustomer Service Representative Opportunity at Circle KAs a valued member of our team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your key responsibilities will include:Key Responsibilities:Providing prompt and courteous customer serviceRinging up sales on the cash...
-
Customer Service Representative
2 weeks ago
Gilbert, Arizona, United States Ace Hardware Full timeAce Hardware is seeking a Customer Service Representative to assist customers throughout the store with personalized service. Key responsibilities include receiving, stocking, and pricing merchandise, as well as maintaining a clean and orderly store environment. If you are a team player with excellent communication skills, we encourage you to apply.Key...
-
Customer Service Representative
2 weeks ago
Gilbert, Arizona, United States State Farm Insurance Full timeState Farm Insurance **Job Summary** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner. **Key...
-
Customer Service Representative
1 week ago
Gilbert, Arizona, United States Sam's Club Full timeJob Summary: As a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or self-checkout...
-
Customer Service Representative
1 week ago
Gilbert, Arizona, United States Max Panas - State Farm Agent Full timeAs a Customer Service Representative at Max Panas - State Farm Agent, you will play a vital role in establishing and maintaining strong customer relationships. Your primary responsibility will be to educate customers about insurance options, develop leads, and market appropriate products and services. You will work closely with the team to identify customer...
-
Customer Service Representative
2 weeks ago
Gilbert, Arizona, United States Dondrell Swanson - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in providing exceptional service to our customers and helping us grow our business.ResponsibilitiesEstablish and maintain strong relationships with customers, providing...
-
Customer Service Representative
2 weeks ago
Gilbert, Arizona, United States Walmart Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating front-end equipment, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...