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Customer Service Representative

2 months ago

Gilbert, Arizona, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and sales techniques.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences to provide tailored product recommendations
  • Drive sales growth through effective sales techniques, including upselling and cross-selling products
  • Process sales transactions accurately and efficiently, maintaining a high level of accuracy and attention to detail
  • Maintain a clean and organized store environment, adhering to company standards and expectations
  • Participate in ongoing training and development to stay up-to-date on products, services, and sales techniques
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in a retail or customer service role; experience in the paint and coatings industry a plus
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Physical ability to lift up to 50 pounds, with frequent lifting and carrying of products
What We Offer

As a Customer Service Representative with Sherwin-Williams, you will have the opportunity to work with a leading company in the paint and coatings industry, with a rich history of innovation and customer satisfaction. We offer a competitive salary and benefits package, as well as ongoing training and development opportunities to help you grow and succeed in your career.