E-commerce Operations Manager

2 weeks ago


Miami, Florida, United States OneSpaWorld Full time
About the Role

We are seeking an experienced E-commerce Operations Manager to join our team at OneSpaWorld. In this role, you will be responsible for driving pre-cruise revenue and generating demand for our retail e-commerce platform, TimetoSpa.com. You will work closely with operations and cruise line partners to develop and manage plans that increase spend and volume of pre-cruise bookings and digital bookings onboard.

Responsibilities
  1. Develop and manage plans to increase spend and volume (yield) of pre-cruise bookings and digital bookings onboard.
  2. Drive the total business for our retail platform, TimetoSpa, by leading the team to develop content and promotional calendars, evaluating current assortment, and introducing new products as needed.
  3. Manage the strategy and investment plan for email, organic social, paid media, and earned media, employing KPIs to measure success and adapting accordingly.
  4. Develop and manage the strategy and investment plan for emails, paid media, and earned media, employing KPIs to measure success and adapting accordingly. Develop campaigns to drive spa traffic at all resorts.

The estimated salary for this position is $140,000 - $200,000 per year, depending on experience. If you have a bachelor's degree in business or a related field and 7+ years of marketing experience with 3 years of e-commerce experience, we encourage you to apply.


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