Patient Services Representative

5 days ago


Crystal Lake, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at the Crystal Lake clinic. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and company representatives, ensuring a positive experience for all.

Key Responsibilities
  • Greets patients and obtains required information for registration and scheduling appointments.
  • Verifies insurance information and collects co-pays and outstanding balances.
  • Answers phone calls and directs patient inquiries as needed.
  • Coordinates scheduling of outside testing and serves as a liaison between patients and practice.
  • Performs daily reconciliation reports to ensure accurate charges.
  • Files patient charts and maintains confidentiality.
Requirements
  • High School diploma or equivalent required.
  • Medical office coding experience and previous customer service experience preferred.
About Northwestern Medicine

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.



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