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HVAC Service Representative

2 months ago

Crystal Lake, Illinois, United States Rellaire Smart Home Systems Full time
Job Summary

Rellaire Smart Home Systems is seeking a highly skilled and experienced HVAC Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service experience.
  • Problem-Solving: Analyze and resolve customer complaints, and provide solutions to prevent future issues.
  • Team Collaboration: Work collaboratively with the customer service team to achieve common goals and objectives.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer service experience.
Requirements
  • Experience: 1+ years of experience in high-level customer service for heating and air conditioning.
  • Language: Fluent in both English and Spanish.
  • Education: High school diploma, GED, or equivalent.
  • Skills: Excellent communication and data entry skills.
  • Training: Some level of formal customer service training is a plus.