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Customer Experience and Sales Specialist

2 months ago

Houston, Texas, United States The Lash Lounge Houston - Vintage Park Full time
Job Overview

We are seeking a dedicated and enthusiastic Customer Service and Sales Specialist for our Lash Lounge located in the Houston, Vintage Park area. If you possess a strong commitment to sales and exceptional customer service, we invite you to explore this opportunity.


ABOUT US:

The Lash Lounge is recognized as the leading salon for Lash Extensions, boasting over 100 locations across the United States. We provide a comprehensive range of services, including Perming, Tinting, Threading, and more. Our mission is to foster a welcoming and nurturing environment while prioritizing the health and care of our clients' natural lashes.


WHAT WE ARE LOOKING FOR:

We are in search of a motivated and skilled Customer Service and Sales Associate for our salon. Your primary responsibility will be to deliver an outstanding customer experience to all clients, promote memberships that offer significant savings, and nurture a positive workplace atmosphere. You will concentrate on driving membership sales, retail sales, and scheduling appointments. If you are passionate about sales and dedicated to providing excellent customer service, we would like to hear from you.


KEY RESPONSIBILITIES:
  • Enhance membership and retail sales
  • Welcome clients and ensure a superior customer experience
  • Schedule appointments both in-person and via phone
  • Assist with operational tasks, including inventory management
  • Maintain a clean and inviting salon environment
  • Be a dependable team player with key holder responsibilities

ESSENTIAL QUALIFICATIONS:
  • Minimum of 2 years experience in Front Desk Sales, preferably in Salon/Spa or Membership settings
  • Experience in a Lash Salon is preferred
  • Strong attention to detail
  • Reliable transportation
  • Ability to manage multiple tasks in a dynamic environment
  • Must be a collaborative team member
  • Availability to work weekends and evenings
  • Familiarity with MindBody, Millennium, or other POS systems is advantageous

BENEFITS:
  • Competitive hourly wage based on experience plus commissions on sales
  • Opportunities for professional growth
  • Complimentary lash extensions and all other salon services
  • Discounts on retail products
  • Employer contribution towards medical insurance purchased through the Healthcare exchange