Field Operations Coordinator

6 days ago

WinstonSalem, North Carolina, United States Krispy Kreme Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Operations Coordinator to join our team at Krispy Kreme. This role will support the maintenance department in coordinating equipment maintenance and ensuring seamless operations across our shops.

Key Responsibilities
  • Liaise with shop operation teams and service vendors to ensure timely and effective equipment maintenance.
  • Provide support to shops with equipment maintenance work, including assigning and managing work orders.
  • Responsible for all administration duties associated with managing maintenance actions through the CMMS – Service Channel.
  • Assign and manage work orders to Krispy Kreme technicians or external service providers.
  • Check and update work order status for Krispy Kreme technicians or external service providers.
  • Support the Maintenance Department in tracking work orders, follow-ups, and communication with vendors and shops.
  • Ensure work orders assigned to Krispy Kreme technicians are processed for payment.
  • Oversee technician scheduling and dispatch notifications to shops.
  • Write, organize, and communicate Standard Operation Procedures.
  • Manage weekly and monthly reporting through Service Channel.
  • Maintain, track, update, and schedule preventative maintenance (PM) programs.
  • Manage retiring and addition of new assets in Service Channel.
  • Assist in preparing and distributing project status reports, including timelines, internal cost control documentation, and financial accrual reporting.
  • Set up and maintain a project filing system, assist in project filing system and maintenance.
  • Request and track payments for projects.
  • Manage onboarding of new vendors.
  • Ensure work orders, proposals, and invoices move through the system without undue delay in approval, completion, or payment.
  • Maintain SOX compliance.
  • Other duties as assigned.
Requirements
  • 2+ years of administrative or office experience in a related field desired.
  • Preferred experience in equipment maintenance in the QSR or retail industry.
  • Task management (overseeing multiple tasks/projects simultaneously and maintaining a consistently high level of output).
  • Listening and learning (ability to assess priorities quickly and become proficient with protocol, culture, and processes).
  • Problem-solving (takes initiative and goes beyond established framework; looks for new ideas and creative solutions to overcome challenges).
  • Ability to work in a team environment with a customer service focus.
  • Strong communication skills, both written and verbal.
  • Ability to handle confidential and sensitive information with the appropriate discretion.
  • Creative-thinking and problem-solving skills; able to think outside of the box, propose, and then execute approved processes, and resolve issues as they arise within all company policies and best practices.
  • Strong IT skills.
  • MS Suite.
  • Oracle.
  • Prior CMMS systems experience.
  • Strong understanding of maintenance practices.
  • Processes (RFQs, project timelines, punch lists, project closures).
  • Understanding of technical terms and processes associated with job category.
Benefits
  • Comprehensive benefits (medical, vision, and dental insurance).
  • Employee discount program.
  • 401K plan.
  • PTO and dream days.
  • Company events.
  • Education Reimbursement.
  • Adoption Assistance.
  • Life Insurance.
  • FSA/HSA Plans.
  • Pet Insurance.

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