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Associate Director of IT Operations

2 months ago

WinstonSalem, North Carolina, United States InsideHigherEd Full time
Job Description

Job Summary:

The Associate Director of Information Technology Solutions at the School of Professional Studies (SPS) is responsible for the implementation, management, and optimization of technology solutions that enhance the student experience, improve team productivity, and foster collaboration across the school.

Key Responsibilities:

  • Technology Integration and Operations: Oversee the integration and operation of technology systems and applications, ensuring consistency, security, and adherence to standards.
  • User Experience and Training: Provide exceptional user experiences and training programs, acting as the primary point of contact for all technology products and services at SPS.
  • Project Management: Leverage technical expertise and project management skills to implement and support new and existing business and academic technologies that align with SPS's strategic goals.
  • Automation and Efficiency: Identify, recommend, and implement automation and technology solutions to streamline workflows, reduce manual tasks, and improve operational efficiency across SPS.
  • Facilities Operations: Support facilities operations, including the procurement and maintenance of technical and other equipment, supplies, and materials essential for SPS.
  • Event Support: Provide support and coordination for on and off-campus events for the School, ensuring seamless execution of all technical aspects.
  • Policies and Procedures: Develop, maintain, and enforce policies, procedures, and goals for information technology and facilities management in alignment with SPS's strategic objectives.
  • Equipment Inventory: Manage and monitor the School's equipment inventory, ensuring accurate records and efficient resource utilization.
  • Partnerships and Collaboration: Collaborate with University Information Systems, other University partners, and external vendors to support the SPS information technology ecosystem.

Requirements:

  • Education: Bachelor's degree in computer science, information technology/systems, or other closely related fields with five or more years of experience, or an equivalent combination of education and experience.
  • Knowledge and Skills: General knowledge of academic technology platforms, including student information systems, learning management systems, admissions systems, and/or customer relationship management systems. Demonstrated proficiency in using cloud-based office tools, including Microsoft Office, Google platforms, and other relevant software.
  • Abilities: Ability to analyze data, detect patterns and trends, interpret situations, investigate problems, recommend solutions or actions, and maintain controls and data integrity. Agile and adaptive in navigating change, ambiguity, and challenges; while learning quickly, leveraging proactive problem-solving skills in a variety of situations, and displaying a flexible mindset.

Preferred Qualifications:

  • Master's Degree: Master's degree in computer science, information technology/systems, or other closely related fields.
  • IT Management Experience: Information Technology management experience in a higher education setting.
  • Technical Expertise: Demonstrated proficiency with specific platforms, including Canvas and/or Workday Student.
  • Diversity and Inclusion: Demonstrated commitment to creating and maintaining a diverse and inclusive environment, as well as upholding the University's and school's mission, vision, and values.