Customer Service Ambassador

2 weeks ago


OH United States Compunnel Inc. Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring their satisfaction.

Key Responsibilities:
  • Communication: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
  • Issue Resolution: Proactively identify and resolve customer issues, escalating complex problems to internal departments as needed.
  • Data Entry: Accurately enter customer information and data into various platforms.
Requirements:
  • Education: Bachelor's degree or 2+ years of call handling experience.
  • Training: 4-6 weeks of comprehensive training, with no leaves allowed during this period.
Work Environment:

Our call center operates 24/7, and we require our representatives to be flexible with their schedules. You must be comfortable working various shifts, including evenings, weekends, and holidays. While we cannot guarantee a specific shift, you will have the opportunity to choose from available shifts once you complete your training.

Please note that call center roles are not work-from-home positions, but we do offer hybrid options. You must be comfortable working remotely or on-site at any given time and have the necessary remote capabilities, including a functioning computer, reliable internet, quiet workspace, and a phone line with unlimited calling minutes.



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