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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Carmel Management LLC. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience.
Key Responsibilities:
- Greet every guest with a smile and a warm welcome
- Assist guests with the registration process, including checking in and out
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
Requirements:
- High School Diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
What We Offer:
- Flexible scheduling, mostly pm shift
- Career advancement opportunities
- Competitive compensation