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Office Support Specialist
1 week ago
Job Overview:
The Arizona Department of Administration (ADOA), Division of Business and Finance (DBF), Central Services Bureau (CSB) is in search of an Office Support Specialist. This pivotal position entails providing assistance to clients on behalf of various agencies, overseeing the management of incoming and outgoing correspondence, processing cash and diverse payment methods at a public service desk, and maintaining a collective email account. Furthermore, the successful applicant will be tasked with updating contact directories and procedural documentation pertinent to the role. We seek a highly motivated, detail-oriented professional who thrives in a dynamic environment and is committed to delivering outstanding customer service.
Key Responsibilities: Offers assistance and advanced technical information to walk-in clients on behalf of various agencies, receives documentation and fee payments for these agencies, and keeps a log to track foot traffic at the public service desk. Manages incoming and outgoing correspondence, including sorting incoming mail, separating fee payments, and logging those payments for agencies utilizing contracted mail services. Oversees a shared team email account by directing correspondence to the appropriate team member and organizing documents into designated folders. Maintains policies, procedures, and informational materials related to the role, mail services, and public service desk operations. Organizes and retains records in compliance with the State's record retention guidelines. Required Knowledge, Skills & Abilities:Knowledge of:
English language, including spelling and grammar. Computer applications and software, such as Microsoft Office and Google Suite. State regulations and procedures. Cash handling and deposit processes.Skills in:
Interpersonal communication, both verbal and written. Time management and prioritization. Organizational abilities. Customer service excellence. Critical thinking and problem-solving. Attention to detail.Ability to:
Effectively manage multiple tasks simultaneously. Handle confidential materials and sensitive information. Address common inquiries and troubleshoot issues. Perform additional administrative tasks as needed. Pre-Employment Requirements: Background and reference verification, including a criminal records check. If the position necessitates driving or vehicle use as a core function of the job for State business, the following requirements apply:
All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:The Arizona Department of Administration provides a comprehensive benefits package, which includes:
Sick leave. Vacation time along with 10 paid holidays annually. Paid Parental Leave - Up to 12 weeks of paid leave for a newborn or newly-placed foster/adopted child (pilot program). Health and dental insurance coverage. Retirement plan options. Life insurance and long-term disability coverage. Optional employee benefits such as short-term disability insurance, deferred compensation plans, and supplemental life insurance.By offering the possibility of a full-time or part-time remote work schedule, employees can achieve a better work/life balance, report increased job satisfaction, and enhance productivity. Remote work is a management option and not an employee entitlement. An agency may revoke a remote work agreement at its discretion.
For a complete overview of benefits provided by The State of Arizona, please visit our official website.
Retirement: Participation in ASRS Lifetime Benefit Pension Plan after 27 weeks of employment.-
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