Customer Service Specialist I

1 week ago

Tucson, Arizona, United States Aztec Full time
Company Overview
Aztec is a prominent independent distributor of life, health, and wealth insurance solutions. With a strong focus on technology, we adopt a comprehensive and innovative approach to serving both agents and clients effectively.

Our Mission:
To assist individuals in safeguarding their health and wealth, ensuring they are prepared for the positive days ahead.

Headquartered in a dynamic environment, Aztec is dedicated to connecting with clients through various channels — whether in person, via phone, or online.

Our team supports numerous independent agents who cater to the needs of millions of clients across the nation. For further details, please visit our website.
Position Overview
Aztec is currently seeking a Contact Center Representative to enhance our customer service team.
As a national life insurance field marketing organization, we partner with leading insurance and annuity providers to deliver a wide range of insurance products to a diverse clientele in the middle-class sector.

We offer both part-time and full-time opportunities for individuals aspiring to build careers as life insurance agents.

Responsibilities & Duties
- Respond to customer inquiries and provide accurate, satisfactory answers to their questions and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Reach out to clients to inform them about new products, services, and policies.
- Guide callers through troubleshooting processes, navigating the company website, or utilizing products and services.
- Review customer accounts, providing updates and information regarding billing, shipping, warranties, and other account-related items.
- Collaborate with fellow call center professionals to enhance customer service quality.
- Assist in training new employees and educate them about the company's customer management policies.
Minimum Requirements
- Strong communication skills, both written and verbal.
- Excellent active listening abilities.
- Exceptional interpersonal skills and rapport-building capabilities.
- A patient and empathetic demeanor.
- Strong time management and organizational skills.
- Adaptability and flexibility in a fast-paced environment.
- Troubleshooting skills, whether basic or advanced, depending on the role and industry.
- Proficiency in computer usage.
- Phone skills, including familiarity with complex or multi-line phone systems.
- In-depth knowledge of the company's products and/or services.
- Expertise in the customer service area of focus, such as accounts, sales, technical support, or another relevant area.
- Multilingual abilities, especially in languages commonly spoken by callers.
Compensation and Benefits
Aztec aims to be the employer of choice, where employees feel valued and receive more than just a paycheck.
Our comprehensive benefits program includes:
- Competitive base salary.
- Annual bonuses based on financial performance and personal objectives.
- 401K plan with company matching.
- Catered lunches provided on paydays.
- Medical, Dental, and Vision insurance options for individuals and families.
- Paid Time Off (PTO) including personal and sick days.
- Monthly book club and personal development initiatives.
- Access to LinkedIn Learning.
- On-site gym facilities with private showers and towel service (with a company-paid trainer available twice a week).

Why Choose Aztec?
At Aztec, you have the opportunity to embark on a fulfilling career in a supportive and innovative environment.

We prioritize our employees. At Aztec, you can initiate a new career path in a company that values you, and we reciprocate that appreciation.

We take pride in our work and the culture we have cultivated, where we acknowledge your efforts and provide daily support.

Joining us means becoming part of a rapidly growing organization with numerous professional development opportunities to advance your career.

Aztec offers a competitive compensation package, including benefits that enhance your work experience and provide peace of mind for you and your family.

Aztec is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

In addition, Aztec will provide reasonable accommodations for qualified individuals with disabilities.

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