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Customer Service Specialist I
2 months ago
Aztec is a prominent independent distributor specializing in life, health, and wealth insurance solutions. With a robust focus on technology, we adopt an innovative approach to cater to both agents and clients effectively.
Our Mission:
To assist individuals in safeguarding their health and wealth, ensuring they are prepared for brighter days ahead.
Based in a central location, Aztec is dedicated to reaching Americans through various channels — whether in person, via phone, or online.
Our team supports numerous independent agents who address the needs of millions of clients across the nation. For further details, please visit our website.Position Overview
Aztec is in search of a Contact Center Representative to become a vital part of our team.
We are a national life insurance field marketing organization established to provide a wide array of insurance products to a diverse clientele in the middle-class sector.
We offer both part-time and full-time opportunities for individuals aspiring to develop careers as life insurance agents.
Responsibilities & Duties- Respond to customer inquiries, providing accurate and satisfactory solutions to their questions and concerns.
- De-escalate issues involving dissatisfied customers, offering patient assistance and support.
- Reach out to clients to inform them about new products, services, and policies.
- Assist callers in troubleshooting, navigating the company website, or utilizing our products and services.
- Review customer accounts, providing updates and information regarding billing, shipping, warranties, and other account-related items.
- Collaborate with fellow call center professionals to enhance customer service.
- Aid in training new employees and educate them on the company's customer management policies.
Minimum Requirements
- Strong written and verbal communication skills.
- Excellent active listening abilities.
- Exceptional interpersonal skills and rapport-building capabilities.
- A patient and empathetic demeanor.
- Strong organizational and time management skills.
- Adaptability and flexibility in a fast-paced environment.
- Basic to advanced troubleshooting skills, depending on the role.
- Proficiency in computer usage.
- Familiarity with complex or multi-line phone systems.
- In-depth knowledge of the company's products and services.
- Expertise in customer service areas such as accounts, sales, or technical support.
- Multilingual abilities are a plus, especially in languages common among callers.
Compensation and Benefits
Aztec aims to be the employer of choice, where employees feel valued and receive more than just a paycheck.
Our comprehensive benefits package includes:
- Competitive base salary.
- Annual bonuses based on financial performance and personal achievements.
- 401K plan with company matching.
- Catered lunches provided on paydays.
- Medical, Dental, and Vision insurance options for individuals and families.
- Paid Time Off (PTO) including personal and sick days.
- Monthly book club and personal development initiatives.
- Access to LinkedIn Learning.
- On-site gym facilities with private showers and towel service.
Why Choose Us?
At Aztec, you can embark on a fulfilling career in a supportive and innovative environment.
We prioritize our employees, allowing you to start a rewarding career path in a company that values your contributions.
We take pride in our work and the culture we foster, celebrating your efforts and providing daily support.
Becoming part of our team means joining a rapidly growing organization with abundant professional development opportunities.
Aztec offers a competitive compensation package, along with benefits that enhance your work experience and provide peace of mind for you and your family.
Aztec is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.