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Customer Service Specialist I

2 months ago

Tucson, Arizona, United States Aztec Full time
Company Overview
Aztec is a prominent independent distributor of life, health, and wealth insurance solutions. With a strong focus on insurtech, we adopt a comprehensive and innovative approach to cater to agents and clients alike.

Our Mission:
To assist individuals in safeguarding their health and wealth, ensuring they are prepared for brighter days ahead.

Headquartered in a dynamic environment, Aztec is dedicated to reaching Americans through various channels — in person, via phone, or online.

Our team supports numerous independent agents who fulfill the needs of millions of clients across the nation. For further details, please visit our website.
Position Overview
Aztec is currently in search of a Contact Center Representative to become a part of our dedicated team.
We are a national life insurance field marketing organization, established with the vision of providing comprehensive insurance products to a diverse clientele in the middle-class market.

We offer both part-time and full-time opportunities for individuals aspiring to develop careers as life insurance agents.

Responsibilities & Duties
  • Handle customer inquiries and deliver accurate, satisfactory responses to their questions and concerns.
  • De-escalate situations involving dissatisfied customers, providing patient assistance and support.
  • Inform clients about new products, services, and policies.
  • Guide callers through troubleshooting, navigating the company site, or utilizing products or services.
  • Review customer accounts, providing updates and information regarding billing, shipping, warranties, and other account-related items.
  • Collaborate with fellow call center professionals to enhance customer service.
  • Assist in training new employees and educate them about the company's customer management policies.
Minimum Requirements
  • Strong written and verbal communication skills.
  • Excellent active listening abilities.
  • Exceptional interpersonal and rapport-building skills.
  • A patient and empathetic demeanor.
  • Strong time management and organizational capabilities.
  • Adaptability and flexibility in a fast-paced environment.
  • Troubleshooting skills, whether basic or advanced, depending on the role.
  • Proficiency in computer literacy.
  • Familiarity with complex or multi-line phone systems.
  • In-depth knowledge of the company's products and/or services.
  • Expertise in the customer service area of focus, such as accounts, sales, or technical support.
  • Ability to communicate in multiple languages, particularly those common among callers.
Compensation and Benefits

Aztec strives to be the employer of choice, where employees feel valued and receive more than just a paycheck.


Our comprehensive benefits program includes:
  • Competitive base salary.
  • Annual bonus based on financial KPIs and personal performance.
  • 401K with company matching.
  • Catered lunch provided on payday.
  • Medical, Dental, and Vision insurance with individual and family options.
  • Paid Time Off (PTO) including personal and sick days.
  • Monthly book club and personal development initiatives.
  • Access to LinkedIn Learning.
  • In-house gym facilities with private showers and towel service.

Why Choose Aztec?
We offer a unique opportunity to embark on a career in a supportive and innovative environment.

At Aztec, we prioritize our employees, providing a pathway to a fulfilling career in a company that values you.

We take pride in our work and the culture we have cultivated, where we recognize your efforts and support you daily.

Becoming part of our team means joining a rapidly growing company with numerous professional opportunities to advance your career.

Aztec offers a competitive compensation package, including benefits that enhance your work experience and provide peace of mind for you and your family.

Aztec is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Additionally, Aztec will provide reasonable accommodations for qualified individuals with disabilities.