Revenue Cycle Operations Specialist
3 weeks ago
Job Summary
Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.
We are seeking a highly skilled Revenue Cycle Operations Specialist to join our team. The successful candidate will be responsible for managing revenue cycle related activities for key CRM's within their assigned Strategic Business Unit.
Key Responsibilities
- Manage revenue cycle related activities for key CRM's within their assigned Strategic Business Unit.
- Participate in continuous improvement activities with peer positions to optimize revenue cycle workflow and reduce the time investment of assigned Billing Attorneys or CRM's in these administrative tasks.
- Serve as the point of contact for SBU Managing Directors and select Billing Attorneys for revenue cycle related questions.
- Collaborate with intersecting teams, PST/ART, Conflicts, NBI, Pricing, Billing, Collections, AR and AP, etc.
- Maintain direct relationship with the Clients, act as liaison for questions and issues (particularly data and reporting requests).
- Work with CRM and Billing Attorney to identify required updates to client matter data during the lifecycle and ensure updates are made in relevant systems on a timely basis.
- Respond to Business Intake team questions / requests in order for them to set up billing related client/matter information.
- Participate in the development of the Memo of Understanding (MOU) related to alternative fee arrangements, proformas, outlines what can and cannot be billed and provides details related to client's electronic billing system requirements, etc.
- Ensure compliance with OCGs and manage list of words/phrases that cannot be used in time entry system and update software applications with word or phrase narrative restrictions.
- Effectively collaborate with other administrative areas and internal resources to meet deliverables.
- Escalate issues/problems to Director of Revenue Cycle Operations that prevents or hinders the delivery of high-quality support to clients.
- Conduct high-quality pre-review of monthly proformas for select clients and matters, as necessary.
- Review billing processes for assigned clients as it relates to the revenue process, as necessary.
- Work with Billing / eBilling on next steps and actions regarding invoice appeals and rejections.
- Gather pertinent data for monthly and quarterly updates for internal and client reporting.
- Work with Collections to identify stale AR and evaluate likelihood of collections based on OCG compliance and relationship with client; Work with Billings, Collections, and Cash Applications teams to research and determine the correct course of action for incoming unallocated payments.
- Lead and/or participate in special projects related to the revenue cycle, as necessary.
Requirements
- MBA and/or other advanced degrees preferred.
- ~5+ years of experience in client billing, practice support, paralegal, or legal project management role.
- ~ Good understanding of Law Firm client matter lifecycle processes, from matter inception through to billing.
- ~ Demonstrated ability to manage client or matter billing assignments in a centralized, cohesive environment, with strong communication skills.
- ~ Proven success working as part of a high-performance team; A strong background in financial technology, applications, systems, and solutions in the professional services industry; experience using e-billing, and other software for client billing strongly preferred.
Equal Employment Opportunity
The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.
The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance.
Full-time employees receive benefits including: medical and dental coverage; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; paid holidays; participation in a retirement plan program after meeting eligibility requirements; EOE/Minority/Female/Disabled/Vet.
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