Front Desk Associate

1 day ago

Rochester, New York, United States Homewood Suites Rochester Full time
Job Title: Front Desk Agent Second Shift

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites Rochester. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities:

  • Provide warm and welcoming service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling and credit policies compliance.
  • Stay up-to-date on hotel rates, packages, and promotions, and be able to communicate this information to guests effectively.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and guest satisfaction.
  • Perform various administrative tasks, including data entry, reporting, and paperwork, in a timely and accurate manner.
  • Maintain a clean and organized work area, adhering to hotel standards and regulations.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or customer service role is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and proficiency in hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.

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