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Front Desk Associate

2 months ago

Rochester, New York, United States DelMonte Hotel Group Full time
Front Desk Clerk Job Description

We are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Greet and register guests, assigning rooms and providing information about hotel amenities and services.
  • Answer and respond to guest inquiries, resolving issues in a timely and professional manner.
  • Process guest transactions, including room charges, food and beverage purchases, and other services.
  • Make and confirm reservations, as well as monitor room availability and block rooms as needed.
  • Provide information about local attractions and services, and assist guests with directions and recommendations.
  • Maintain the cleanliness and organization of the front desk area, including the lobby and surrounding areas.
  • Perform other duties as assigned by management, including opening and closing shifts, making cash drops, and maintaining market stock and coffee area.
Requirements:
  • 1-3 months of related experience, or equivalent combination of education and experience.
  • High school diploma or general education degree (GED), or equivalent.
  • Excellent communication and customer service skills, with the ability to work in a fast-paced environment.
  • Basic computer and administrative skills, with the ability to learn and adapt to new systems and technologies.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits:
  • Competitive hourly rate of $15.50.
  • Comprehensive benefit packages for full-time positions, including health, dental, and vision insurance.
  • Hotel room discounts at our locations around the globe.
  • Discounts on food and beverages.
  • Professional development and advancement opportunities.