Front Desk Representative

1 month ago


Rochester, New York, United States Davidson Hospitality Full time

Overview

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Davidson Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in creating a warm and welcoming atmosphere.

Responsibilities:

  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a prompt and professional manner.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Offer information about hotel facilities, services, and local attractions to enhance the guest experience.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist in administrative tasks, such as answering phone calls and handling reservations.

Qualifications:

  • High school diploma or equivalent
  • Prior cash handling experience necessary
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in customer service is preferred
  • Knowledge of hotel or resort operations is a plus

Benefits:

Davidson Hospitality offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.



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