Front Desk Representative
1 week ago
Overview
We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Davidson Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in creating a warm and welcoming atmosphere.
Responsibilities:
- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a prompt and professional manner.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
- Offer information about hotel facilities, services, and local attractions to enhance the guest experience.
- Process guest payments and maintain accurate records.
- Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintain the cleanliness and organization of the front desk area.
- Assist in administrative tasks, such as answering phone calls and handling reservations.
Qualifications:
- High school diploma or equivalent
- Prior cash handling experience necessary
- Exceptional communication skills
- Very good computer skills
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in customer service is preferred
- Knowledge of hotel or resort operations is a plus
Benefits:
Davidson Hospitality offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
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