Front Desk Representative
2 weeks ago
Highgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team at the Homewood Suites Rochester. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Responsibilities:- Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local amenities.
- Follow all cash handling and credit policies, and be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups, closed-out and restricted dates, and obtain all necessary information when taking room reservations.
- Use proper two-way radio etiquette when communicating with other employees, and fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner, including balancing and preparing individual paperwork for closing of shift.
- Maintain and market promotions and guest programs, and assist guests with safe deposit boxes.
- College coursework in a related field is helpful, but not required.
- Experience in a hotel or related field is preferred, but not necessary.
- High School diploma or equivalent is required, and computer experience is a must.
- Customer service experience is preferred, and the ability to multitask and prioritize departmental functions is essential.
- Must be able to effectively communicate verbally and in writing with all levels of employees and guests, and maintain a warm and friendly demeanor at all times.
Highgate Hotels is a premier real estate investment and hospitality management company, and we are committed to providing our guests with exceptional service and a memorable stay. If you are a team player with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
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