Front Desk Associate

5 days ago


Rochester, New York, United States Highgate Hotels Full time
Job Title: Front Desk Agent Second Shift

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:

  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local amenities.
  • Follow all cash handling and credit policies, and be aware of all rates, packages, and special promotions.
  • Be familiar with all in-house groups, closed-out, and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology and have knowledge of emergency procedures.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Requirements:

  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • High School diploma or equivalent is required.
  • Computer experience is required.
  • Customer Service experience is preferred.

What We Offer:

Highgate Hotels is a premier real estate investment and hospitality management company. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


  • Front Desk Associate

    4 weeks ago


    Rochester, New York, United States Homewood Suites Rochester Full time

    Front Desk Agent Job DescriptionAt Homewood Suites Rochester, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Provide attentive and courteous service to guests...

  • Front Desk Associate

    4 weeks ago


    Rochester, New York, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, assigning rooms...

  • Front Desk Associate

    3 weeks ago


    Rochester, New York, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, assigning rooms...


  • Rochester, New York, United States True North Hotel Group Inc Full time

    Job OpportunityWe are seeking a skilled Front Desk Night Shift Associate to join our team at the Hampton Inn & Suites in Rochester, NY.Key Responsibilities:Provide exceptional guest service and support from 11:00 pm until 7:00 am.Perform front desk clerical duties, including data entry and reporting.Ensure smooth guest check-in and check-out...


  • Rochester, New York, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will play a vital role in ensuring a seamless guest experience and providing exceptional customer service.Key Responsibilities:Greet and register guests, assigning rooms and providing...

  • Front Desk Associate

    3 weeks ago


    Rochester, New York, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites Rochester. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...


  • Rochester, New York, United States DelMonte Hotel Group Full time

    DelMonte Hotel Group: Front Desk ClerkWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, assigning rooms and providing...


  • Rochester, New York, United States Indus Hospitality Group Full time

    Job Title: Hotel Front Desk SupervisorIndus Hospitality Group is seeking a highly motivated and experienced Hotel Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising front office staff.Key Responsibilities:Provide...


  • Rochester, New York, United States TPI Hospitality Full time

    Unlock Your Potential with TPI HospitalityJob Summary:We are seeking a skilled and detail-oriented Overnight Front Desk Agent to join our team at Homewood Suites by Hilton, Rochester, MN. As a Night Shift Hospitality Associate, you will be responsible for providing exceptional guest experiences, processing arrivals and departures, and maintaining a safe and...


  • Rochester, New York, United States Sleep Inn & Suites Monroe - Woodbury Full time

    Front Desk Agent Job SummaryAs a Front Desk Agent at Sleep Inn & Suites Monroe - Woodbury, you will be the first point of contact for our guests, setting the tone for a positive experience. Your role is critical in ensuring a warm welcome and providing outstanding service throughout their stay.Key Responsibilities:Guest Services: Greet and welcome guests...


  • Rochester, New York, United States Indus Hospitality Group Full time

    Job Title: Hotel Front Desk SupervisorIndus Hospitality Group is seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and leading a team of front desk staff.Key...


  • Rochester, New York, United States Highgate Hotels Full time

    Job Title: Front Desk Agent Second ShiftHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team at the Homewood Suites Rochester. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Provide attentive and courteous...


  • Rochester, New York, United States Indus Hospitality Group Full time

    Job Title: Hotel Front Desk SupervisorIndus Hospitality Group is seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading and training front office staff, and ensuring the smooth operation of our hotel's front...


  • Rochester, New York, United States Indus Hospitality Group Full time

    Hotel Front Desk Supervisor Job DescriptionIndus Hospitality Group is seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading and training front office staff, and ensuring the smooth operation of our hotel's...


  • Rochester, New York, United States Homewood Suites Rochester Full time

    Job Title: Front Desk Agent Second ShiftLocation: Homewood Suites Rochester, 2095 Hylan Dr. Rochester, NY 14623Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites Rochester. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and...


  • Rochester, New York, United States DelMonte Hotel Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Guest Service: Greet and register guests, assign rooms, and provide...


  • Rochester, New York, United States Davidson Hospitality Full time

    OverviewWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Davidson Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in creating a warm and welcoming atmosphere.Responsibilities:Provide exceptional customer service to guests, responding to their inquiries...


  • Rochester, New York, United States Davidson Hospitality Full time

    OverviewWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Davidson Hospitality Group. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in creating a warm and welcoming atmosphere. Your exceptional communication skills, attention to detail, and ability to multitask...


  • Rochester, New York, United States Coordinated Care Services, Inc. Full time

    **Job Summary:**We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Coordinated Care Services, Inc. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our clinical team.**Key Responsibilities:**Verify...


  • Rochester, New York, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Greet and Register Guests: Welcome guests and...