Jr. Operations Support Specialist
4 days ago
About ManTech International Corporation:
At ManTech International Corporation, we strive to protect our national security while working on innovative projects that offer opportunities for advancement.
We are currently seeking a Jr. Operations Support Specialist to join our team in Annapolis Junction, MD.
This role involves acting as the first point of contact for a critical Homeland Defense contract, detecting events, answering trouble calls, attempting to resolve issues, escalating to technical subject matter experts, and documenting the issues.
Key Responsibilities:
- Act as the primary point of contact for Homeland Defense contract-related issues.
- Monitor and report on production system health and status using commercial and proprietary monitoring tools.
- Manually upload and process critical data files related to vetting services for TSA customer organizations.
- Create and transmit time-sensitive reports on potential terrorist activity to TSA customer organizations.
- Manage incident and service request tickets, including creating, analyzing, routing, updating, and closing them.
Salary: $70,000 - $90,000 per annum (dependent on experience)
Preferred Qualifications:
- Bachelor's degree or equivalent in Computer Science or Information Systems.
- Knowledge of Linux and Windows Account Management.
- Knowledge of SolarWinds and Tivoli monitoring.
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