IT Support Specialist
3 days ago
The St. John's College is seeking an experienced IT Support Specialist to provide technical assistance and support for staff and faculty computers. As a key member of the IT team, you will be responsible for providing first-level contact for technical assistance, troubleshooting, and resolving issues related to hardware and software.
Key Responsibilities:
- Provide technical support for desktop and laptop computers, printers, scanners, and other peripherals
- Troubleshoot and resolve issues related to hardware and software
- Assist with administrative system support, including Jenzabar EX
- Escalate issues to IT analysts as needed
- Monitor Work Order system and make informed assignments of work orders
- Recruit, hire, and train student workers
Requirements:
- Three or more years of experience in desktop operating system, hardware, and application support and troubleshooting
- Experience working in a higher education environment preferred
- Excellent communication skills and customer service orientation
- Familiarity with Active Directory, Windows and MacOS operating systems, and MS Office
Salary: $60,000 - $80,000 per year
This is a full-time position with benefits.
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