IT Support Specialist

3 days ago


Annapolis, Maryland, United States St John's College Full time
Job Title: IT Support Specialist

The St. John's College is seeking an experienced IT Support Specialist to provide technical assistance and support for staff and faculty computers. As a key member of the IT team, you will be responsible for providing first-level contact for technical assistance, troubleshooting, and resolving issues related to hardware and software.

Key Responsibilities:
  • Provide technical support for desktop and laptop computers, printers, scanners, and other peripherals
  • Troubleshoot and resolve issues related to hardware and software
  • Assist with administrative system support, including Jenzabar EX
  • Escalate issues to IT analysts as needed
  • Monitor Work Order system and make informed assignments of work orders
  • Recruit, hire, and train student workers

Requirements:
  • Three or more years of experience in desktop operating system, hardware, and application support and troubleshooting
  • Experience working in a higher education environment preferred
  • Excellent communication skills and customer service orientation
  • Familiarity with Active Directory, Windows and MacOS operating systems, and MS Office

Salary: $60,000 - $80,000 per year

This is a full-time position with benefits.

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