Mission Critical IT Support Specialist
1 week ago
Job Description:
We are seeking a skilled IT Support Specialist to join our team in Annapolis Junction. As a critical member of our IT operations, you will provide technical support for our mission-critical systems and supervise other team members.
About the Role:
- Provide Tier 2 IT Support services for a high-availability platform.
- Supervise the assessment and categorization of incoming support requests.
- Log, track, and manage incidents and service requests using our ticketing system.
- Supervise first-line technical support for hardware, software, and network issues.
- Assist users with advanced IT issues, such as domain refreshes and software installations.
- Develop and update knowledge base articles and technical documentation.
- Hold the team accountable through innovation meetings.
- Work closely with other IT support teams to ensure seamless escalation and resolution of complex issues.
- Receive and input critical time data into our vetting system.
- Schedule and align resources to ensure 24x7 coverage of the systems.
- Responsible for the performance and mentorship of other support specialists.
Requirements:
- Due to federal requirements, only US Citizens can be considered.
- Active Secret clearance is required.
- This position includes flexible shift work that rotates based on customer needs.
- This contract supports systems that require 24x7x365 uptime.
- Candidates must be willing and able to meet recall requirements.
Benefits:
- A competitive estimated salary range of $80,000-$130,000 per year.
- A comprehensive benefits package, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
About Maximus:
Maximus is a leading provider of technology and consulting services. We are committed to delivering high-quality solutions that meet the needs of our clients.
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