Mission Critical IT Support Specialist

1 week ago


Annapolis Junction, Maryland, United States Maximus Full time

Job Description:

We are seeking a skilled IT Support Specialist to join our team in Annapolis Junction. As a critical member of our IT operations, you will provide technical support for our mission-critical systems and supervise other team members.

About the Role:

  • Provide Tier 2 IT Support services for a high-availability platform.
  • Supervise the assessment and categorization of incoming support requests.
  • Log, track, and manage incidents and service requests using our ticketing system.
  • Supervise first-line technical support for hardware, software, and network issues.
  • Assist users with advanced IT issues, such as domain refreshes and software installations.
  • Develop and update knowledge base articles and technical documentation.
  • Hold the team accountable through innovation meetings.
  • Work closely with other IT support teams to ensure seamless escalation and resolution of complex issues.
  • Receive and input critical time data into our vetting system.
  • Schedule and align resources to ensure 24x7 coverage of the systems.
  • Responsible for the performance and mentorship of other support specialists.

Requirements:

  • Due to federal requirements, only US Citizens can be considered.
  • Active Secret clearance is required.
  • This position includes flexible shift work that rotates based on customer needs.
  • This contract supports systems that require 24x7x365 uptime.
  • Candidates must be willing and able to meet recall requirements.

Benefits:

  • A competitive estimated salary range of $80,000-$130,000 per year.
  • A comprehensive benefits package, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

About Maximus:

Maximus is a leading provider of technology and consulting services. We are committed to delivering high-quality solutions that meet the needs of our clients.



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