Customer Care Center Account Manager
4 weeks ago
We are seeking a highly skilled and customer-focused Account Manager to join our Customer Care Center team. As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders and agents.
Key Responsibilities:
- Act as the primary point of contact for policyholders and agencies
- Creatively solve challenges or obstacles to provide superior customer service
- Effectively and efficiently manage tasks using proficient time management and organizational skills
- Underwrite and service policies, including direct correspondence with policyholders
- Assist with training new associates as needed
- Use technology to analyze reports to determine profitability for renewal and new business opportunities
- Maintain overall quality and efficiency of work performed on the team
- Maintain an assigned territory size and volume
- Meet high demand of requests within stated service standards while maintaining accuracy
Requirements:
- Experience with underwriting and/or risk selection within a carrier or agency required
- Valid Insurance Agent P&C License
- Ability to analyze situations and make decisions
- Clearly explain complex insurance issues to customers with little to no insurance knowledge
- Learn coverage forms, company products, company appetite and procedures
- Work autonomously with attention to detail
- Use various software and operating systems
- Collaborate with others to get results, including being flexible and open to change
What We Offer:
- Competitive salary and bonus structure
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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