Customer Care Center Account Manager

4 weeks ago


Chattanooga, Tennessee, United States Cincinnati Insurance Company, Inc. Full time
Customer Care Center Account Manager

We are seeking a highly skilled and customer-focused Account Manager to join our Customer Care Center team. As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders and agents.

Key Responsibilities:

  • Act as the primary point of contact for policyholders and agencies
  • Creatively solve challenges or obstacles to provide superior customer service
  • Effectively and efficiently manage tasks using proficient time management and organizational skills
  • Underwrite and service policies, including direct correspondence with policyholders
  • Assist with training new associates as needed
  • Use technology to analyze reports to determine profitability for renewal and new business opportunities
  • Maintain overall quality and efficiency of work performed on the team
  • Maintain an assigned territory size and volume
  • Meet high demand of requests within stated service standards while maintaining accuracy

Requirements:

  • Experience with underwriting and/or risk selection within a carrier or agency required
  • Valid Insurance Agent P&C License
  • Ability to analyze situations and make decisions
  • Clearly explain complex insurance issues to customers with little to no insurance knowledge
  • Learn coverage forms, company products, company appetite and procedures
  • Work autonomously with attention to detail
  • Use various software and operating systems
  • Collaborate with others to get results, including being flexible and open to change

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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