Front Desk Associate

6 days ago


Sioux City, Iowa, United States Crescent Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Greet guests warmly and provide a positive first impression of our hotel
  • Process room reservations, check-ins, and check-outs efficiently and accurately
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Provide information on hotel amenities, services, and local attractions
  • Manage cash and credit transactions, including handling cash, making change, and balancing the house bank
  • Verify and imprint credit cards for authorization using electronic acceptance methods
  • Retrieve messages, mail, and small packages for guests as requested
  • Close guest accounts at check-out and ensure a smooth departure process
  • Field guest complaints and resolve issues in a fair and timely manner
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work a variety of shifts, including nights, weekends, and holidays
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask effectively
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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