Front Desk Representative

3 days ago


Iowa City, Iowa, United States Highgate Hotels Full time
Job Title: Front Desk Agent

Highgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities:
  • Answer guest inquiries and provide information on hotel services, amenities, and local attractions.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage guest room assignments, including room changes and upgrades.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Process payments and handle cash handling and credit policies.
  • Stay up-to-date on hotel promotions, packages, and special offers.
  • Collaborate with other departments to ensure seamless guest service.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software.
What We Offer:
  • A competitive hourly rate starting at $15.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.

Highgate Hotels is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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