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Ombudsperson - Office of the President

2 months ago

Cheyenne, Wyoming, United States University of Wyoming Full time
Job Summary

The University of Wyoming is seeking a highly skilled and experienced Ombudsperson to join our team. As a key member of our organization, the successful candidate will be responsible for providing impartial and confidential advice to faculty, staff, students, and administrators on conflict resolution and dispute prevention.

Key Responsibilities
  • Develop and implement a neutral and independent Ombuds program for University employees and students.
  • Serve as a primary point of contact for employees and students seeking advice and consultation on conflict resolution.
  • Assess situations, determine appropriate courses of action, and advise parties on how to proceed in the resolution of conflict.
  • Collaborate with campus partners to develop and implement training programs and workshops on alternative dispute resolution and conflict prevention techniques.
  • Design and conduct department-wide teambuilding exercises and interdepartmental activities to proactively address existing complaints and prevent future complaints.
  • Advise campus leadership and make recommendations on policy revisions and new policies related to dispute resolution and associated issues.
  • Establish and maintain effective working relationships at all levels of the University and collaborate with other offices and campus organizations to improve the campus climate.
  • Compile, analyze, and report statistical data to make systemic recommendations to the University on areas of process and climate improvement.
  • Oversee the daily operations of the unit, ensuring compliance with University, state, and federal laws, policies, and regulations.
  • Participate in the development of annual operating budgets and provide fiscal direction to the unit.
  • Educate the University community about resources available to resolve conflicts.
  • Collaborate with University departments to improve the transparency of policies.
  • Maintain secure records and generate aggregated and de-identified annual reports to share with University leadership.
Requirements
  • Master's degree in a relevant field, such as conflict resolution, mediation, or a related field.
  • At least 4 years of experience in mediation, conflict resolution, or dispute resolution in a large and complex organization.
  • Membership in the International Ombudsman Association and adherence to its Code of Ethics and Standards of Practice.
Preferred Qualifications
  • Experience in developing and implementing training programs and workshops.
  • Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
  • Knowledge of formal and informal dispute resolution methodology, procedures, and techniques.
  • Knowledge of public policies, legislation, guidelines, and standards pertaining to discrimination and sexual harassment in the workplace.
  • Ability to develop and present educational programs and/or workshops.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.