Veterinary Client Liaison

3 weeks ago


Atlanta, Georgia, United States Vernon Woods Animal Hospital Full time
Job Overview

Vernon Woods Animal Hospital is seeking a dedicated and compassionate Client Service Representative to provide exceptional support to our clients and their pets.

Key Responsibilities
  • Client Interaction: Greet clients warmly, creating a positive atmosphere in the clinic.
  • Appointment Management: Answer phone calls, schedule appointments, and manage inquiries about our veterinary services and procedures.
  • Record Keeping: Maintain accurate client records and ensure seamless data entry into our management system.
  • Billing Assistance: Assist clients with billing and payment processing, clearly explaining services and fees related to their pets' care.
  • Health Guidance: Provide information about pet health, vaccination schedules, and preventative care to clients.
  • Team Collaboration: Collaborate with veterinary staff to ensure effective communication and efficient workflow within the hospital.
  • Client Concerns: Address client concerns and complaints with empathy and professionalism, escalating issues when necessary.
  • Reception Area Maintenance: Keep the reception area organized and welcoming, ensuring a tidy and inviting space for clients and their pets.
Requirements
  • Customer-Centric Approach: A passion for helping clients and their pets, ensuring a positive experience at our veterinary hospital.
  • Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail in a busy environment.
  • Team Player: Strong interpersonal skills and the ability to work collaboratively with veterinary staff and clients.
  • Problem-Solving Skills: Ability to handle client concerns and resolve issues effectively while maintaining a calm demeanor.
  • Adaptability: Willingness to learn and adapt to new processes and systems within the veterinary clinic.
What We Offer
  • Competitive Pay: Hourly rate based on experience.
  • Flexible Schedule: Full-time hours that allow for a balanced work-life schedule.
  • Veterinary Discounts: Discounts on services and products for your pets, making it easier to care for them.
  • Paid Time Off: Paid time off policy to support work-life balance.
  • Parental Leave: Supportive parental leave options for new parents.
  • Benefits Offered: Comprehensive benefits package, including health, dental, vision and retirement plan options.
  • Supportive Environment: A team-oriented atmosphere that values your contributions and encourages professional growth.


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