Client Service Scheduling Coordinator

2 weeks ago


Kokomo, Indiana, United States Home Instead Senior Care Full time
Position Overview:

The Scheduling Coordinator plays a vital role in managing the service schedules for clients, ensuring that the highest quality of care is delivered through effective coordination.

Key Responsibilities:

  • Embody the core values of the organization.
  • Respond to incoming inquiries in a courteous and professional manner.
  • Create and oversee schedules for clients and Care Professionals, focusing on optimal matches and fostering strong relationships.
  • Utilize software systems to monitor and document all interactions between clients and Care Professionals.
  • Address and resolve any issues raised by clients or Care Professionals promptly.
  • Maintain accurate records of client and Care Professional interactions within the software system.
  • Enhance client loyalty by employing a consultative approach to meet their needs effectively.
  • Communicate any issues between Care Professionals and clients to ensure swift resolutions.
  • Develop and implement contingency plans to guarantee consistent service hours.
  • Identify opportunities to expand service hours to improve care quality.
  • Field inquiries from potential clients and prepare for consultations with the team.
  • Maintain open communication with the franchise owner, colleagues, Care Professionals, clients, and their families.
  • Adhere to all company policies and ethical standards, ensuring they are communicated within the team.

Additional Responsibilities:

  • Participate in Care Professional meetings as required.
  • Conduct service inquiries and consultations following established processes.
  • Perform other duties as necessary to support the team.

Qualifications:

  • High school diploma or equivalent.
  • One year of relevant experience or a combination of education and experience may be considered.
  • Valid driver's license is required.

Skills and Abilities:

  • Comprehension of company policies and procedures.
  • Excellent verbal and written communication skills.
  • Ability to work independently while maintaining confidentiality.
  • Strong interpersonal skills with sound judgment.
  • Effective organizational and prioritization skills.
  • Ability to establish positive working relationships with all stakeholders.
  • Proficiency in office software, including Word and Excel.
  • Willingness to work flexible hours, including evenings and weekends.


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