Bilingual Auto Repossession Specialist

4 weeks ago


Irving, Texas, United States CornerStone Staffing Full time

Auto Repossession Specialist Opportunity

We are seeking a highly skilled Auto Repossession Specialist to join our team at CornerStone Staffing. As a Bilingual Auto Repossession Specialist, you will play a crucial role in the recovery process, utilizing your expertise to locate and recover vehicles.

Key Responsibilities:

  • Manage OFR accounts and repossessed vehicles.
  • Review and manage active skip cases, utilizing skip tracing techniques to gather information that assists repossession agents in recovering vehicles.
  • Work closely with repossession vendors, managing communications, reviewing repossession fees, and approving expenses to ensure the process is cost-efficient and timely.
  • Make outbound calls to delinquent customers to set up payment arrangements, resolve overdue accounts, and provide guidance on the recovery process.
  • Track all communications, actions taken on accounts, and vehicle statuses, providing accurate updates to management.

Requirements:

  • Must be fluent in both English and Spanish to effectively communicate with a diverse client base.
  • A minimum of 1+ year of experience in collections, loss mitigation, skip tracing, or repossession work.
  • Knowledge of the repossession process and skip tracing tools/techniques is highly desirable.
  • Previous experience in customer service in a call center environment, where you've managed difficult conversations and found solutions to customer issues.


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