Loan Servicing Representative III

3 weeks ago

Irving, Texas, United States Servicing Solutions Full time

About the Organization

Servicing Solutions is a mission-driven company that aims to redefine portfolio servicing by providing a collaborative, relational, and transparent experience for clients.

Our approach is centered around empathy and a commitment to delivering exceptional customer service, which has become a rare commodity in the industry.

We leverage our experience to implement best practices, combining new technologies with genuine, face-to-face interaction to deliver a fresh approach to loan servicing.

Our goal is to bring a superior service experience to an industry ready for change.

We are proud of our diverse and inclusive workforce, with an executive management team averaging 25+ years of working together.

We have serviced portfolios experiencing hyper growth and have turned around many underperforming portfolios.

Our clients benefit from a focused approach to the overall customer journey and the bottom line.

EOE Statement

We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Duties:

The Senior Collections Specialist - Late Stage is responsible for collecting on accounts by making and receiving calls while adhering to company policy and following all State and Federal guidelines.

In addition to making and receiving calls, this individual must perform in-depth skip-tracing techniques and document accounts accordingly.

The LSR will also coordinate repossession efforts as needed to ensure information is provided to external vendors successfully leading to the recovery of collateral.

Key Responsibilities:

  • Collect payments on past due accounts potentially 65+ days delinquent.
  • Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
  • Call customers using telephone.
  • Utilize computer systems to handle skip tracing.
  • Inform customers of overdue accounts and amount currently owed.
  • Attempt to collect payments.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Listen to customer's story and determine if debt can be collected.
  • Set up repayment plans.
  • Submit accounts for repossession.
  • Coordinate & follow up with Repossession vendors to assist with securing of collateral.
  • Follow federal and state laws dealing with debt collection.
  • Perform other duties as assigned.

Requirements:

Knowledge and Skills:

  • Knowledge of FDCPA standards and state laws.
  • Auto-dialer experience a plus.
  • Must be able to maintain composure with difficult or irate customers.
  • Promote a positive work environment.
  • High school diploma or equivalent.
  • 2+ Years Collections experience in the automotive/powersports lending industry is strongly preferred.

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