Bilingual Auto Repossession Specialist
3 weeks ago
Recovery Agent Opportunity
We are seeking a skilled Recovery Agent to join our team in Irving, TX. As a bilingual professional, you will play a crucial role in locating and recovering vehicles for our clients.
Key Responsibilities:
- Manage OFR accounts and repossessed vehicles.
- Review and manage active skip cases, utilizing skip tracing techniques to gather information that assists repossession agents in recovering vehicles.
- Work closely with repossession vendors, managing communications, reviewing repossession fees, and approving expenses to ensure the process is cost-efficient and timely.
- Make outbound calls to delinquent customers to set up payment arrangements, resolve overdue accounts, and provide guidance on the recovery process.
- Track all communications, actions taken on accounts, and vehicle statuses, providing accurate updates to management.
Requirements:
- Fluency in English and Spanish.
- Minimum 1+ year of experience in collections, loss mitigation, skip tracing, or repossession work.
- Knowledge of the repossession process and skip tracing tools/techniques is highly desirable.
- Previous experience in customer service in a call center environment, where you've managed difficult conversations and found solutions to customer issues.
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